SUPPORT
Before submitting a support request, we recommend you consult the FAQs on the relevant product page (under “Resources”) and our Quick Start video series (below).
Looking for product manuals? They’re all here.
If your Rupert Neve Designs product requires service:
service@rupertneve.com
For guidance or information on any of our products:
info@rupertneve.com
THREE YEAR WARRANTY
3
When Rupert started the original Rupert Neve & Company, many of his designs went to the broadcast industry. One of his greatest fears was that the phone would ring in the middle of the night and he’d hear, “We’re off the air, Rupert – your console is down. What can be done?”
Because of this fear, build quality was always of the utmost importance to Rupert, and we are proud to carry on this tradition of legendary reliability. Our equipment’s failure rates are among the lowest in the history of the industry, and nothing indicates this more than the live sound professionals who take our equipment all over the world, day after day, 365 days a year.
But if anything ever does go wrong, we’ve got you covered with a 3-year factory warranty. If you need help, get in touch and we will make it right.
Learn more about our Quality Assurance.
QUICK START VIDEOS
Looking to get up & running fast with our gear? Our Quick Start video series is here to help. Remember: with any gear, you should always feel free to experiment to find the sounds you're looking for...have fun!
Not seeing a Quick Start video for your particular Rupert Neve Designs product? Don’t worry, we’re working on creating them for ALL our gear.
In the meantime, please contact us if you have any product setup questions.
PRODUCT MANUALS
5057 Orbit 16 x 2 Summing Mixer
5059 Satellite 16 x 2+2 Summing Mixer
5060 Centerpiece 24 x 2 Desktop Mixer
5088 Console (2025 - onwards)
Portico II Master Buss Processor
Portico II Channel *discontinued
RMP-D8 8-Channel Dante Mic Pre and Converter
RNDI Active Transformer Direct Interface
RNDI-M Active Transformer Direct Interface
RNDI-S Stereo Active Transformer Direct Interface
RNDI-8 8 Channel 1U Direct Interface
517 500 Series Mic Preamp / DI
535 500 Series Diode Bridge Compressor
545 500 Series Primary Source Enhancer
5012 Dual Mic Pre *discontinued
5014 Stereo Field Editor *discontinued
5015 Mic Pre / Compressor *discontinued
5016 Mic Pre / DI *discontinued
5017 Mobile Mic Pre / DI / Compressor
5024 Quad Mic Pre *discontinued
5032 Mic Pre / EQ *discontinued
5033 Five Band EQ *discontinued
5042 Tape Emulator *discontinued
5043 Dual Compressor-Limiter *discontinued
If you’re looking for an older version product manual – e.g. an early 5088, or anything else you don’t see here – please contact service@rupertneve.com